We collect your information when you interact with us or use our services, such as when you use our Sites to hire. We also look at how visitors use our Sites, to help us improve our services and optimise customer experience.
We collect information:
We also collect information from third party sites, such as advertising and social media platforms and our fraud detection provider. If you link your social media or your third-party accounts to us, we will keep a record of your social media handle, and the other information that is made available to us according to your Social Media account settings. If your employer signs up for My Workerz for Business, we may receive your contact details from your employer to enable us to provide our services to you (please see the My Workerz for Business section below for more details).
As part of our commitment to the privacy of our customers and visitors to our Sites more generally, we want to be clear about the sorts of information we will collect from you.
When you visit the Sites or hire or work through the Sites, including any partner’s website we work with for providing our services, you are asked to provide information about yourself including your name, contact details, address, hire details where applicable, and payment information such as credit or debit card information. We may also collect information from you when you contact our partners using the chat function on our Sites. We may also collect your date of birth to verify your age when you purchase age restricted items.
We also collect information about your usage of the Sites and information about you from any messages you post to the Sites or when you contact us or provide us with feedback, including via e-mail, letter, phone or chat function. If you contact us by phone, we record the call for training and service improvement purposes, and make notes in relation to your call. We collect technical information from your mobile device or computer, such as its operating system, the device and connection type and the IP address from which you are accessing our Sites.
We also collect technical information about your use of our services through a mobile device, for example, carrier, location data and performance data such as mobile payment methods, interaction with other retail technology such as use of NFC Tags, QR Codes and/or use of mobile vouchers. Unless you have elected to remain anonymous through your device and/or platform settings, this information may be collected and used by us automatically if you use the service through your mobile device(s) via any My Workerz mobile application, through your mobile's browser or otherwise.
We may process health information about you only where you volunteer and consent to this.
We will only process the data we collect about you if there is a reason for doing so, and if that reason is permitted under data protection law.
We use your information where we need to in order to provide you with the service you have requested or to enter into a contract. You do not have to provide this information to us, but we may be unable to provide our services to you without the following information:
We also process your data where we have a legitimate interest for doing so - for example personalisation of our service, including processing data to make it easier and faster for you to hire and work. We have listed these reasons below:
We also process your data to enforce our contractual terms with you and any other agreement, and for the exercise or defence of legal claims and to protect the rights of My Workerz , our partners, users, or others (including to prevent fraud).
If you submit comments and feedback regarding the Sites and the services, we may use such comments and feedback on the Sites and in any marketing or advertising materials. We will only identify you for this purpose by your first name and the city in which you live such comments and feedback may be shared with our partners to assess and improve their services.
We will also analyse data about your use of our services from your location data to create profiles relating to you and for you. This means that we may make certain assumptions about what you may be interested in and use this, for example, to send you more tailored marketing communications, to present you with partners that we think you will prefer, or to let you know about special offers or products which we think you may be interested in, including My Workerz services for Business. This activity is referred to as profiling. You have certain rights in relation to this type of processing. Please see the Your Rights section below for more information.
We may also use your information to comply with any legal obligation or regulatory requirement to which we are subject.
We also process your information to determine whether you may be interested in hearing about our My Workerz Management service and, if your employer signs up for My Workerz Management, to make this service available to you.
If your employer signs up for the My Workerz Management Service, we will contact you to let you know that the My Workerz Management service is available to you. If you would like to take up your employer’s offer to use the My Workerz Management Service, we will tag your My Workerz account as having a My Workerz for Business allowance. For more information, please contact your employer.
When you use My Workerz for Business Services, we will process your information for the purposes set out in the Use of Your Information section above. We will also share personal data relating to your hire (such as the hire date and time, the reports, payment amounts etc.) with your employer.
Where you have given your consent or where we have a legitimate interest for doing so (and are permitted to do so by law) we will use your information to let you know about our other products and services, or My Workerz initiatives that may be of interest to you and we may contact you to do so by email, post, phone, or push notification.
We use online advertising to keep you aware of what we’re up to and to help you see and find our products.
You may see My Workerz banners and ads when you are on other websites and apps, such as Social Media. We manage this through a variety of digital marketing networks. We also use a range of advertising technologies. The banners and ads you see are based on information we hold about you, or your previous use of My Workerz (for example, your My Workerz order history) or on My Workerz banners or ads you have previously clicked on. We use your customer’s profile to send you communications that are the most relevant to you. You have certain rights in relation to this type of processing. Please see the Your Rights section below for more information.
You can control your marketing preferences by:
Where you have chosen at a device level to begin or continue receiving push notifications from us, we may send you push notifications relating to the services that you have requested from us and information about our services, offers and My Workerz initiatives. You can choose to stop receiving push notifications from us at any time by changing your preferences on your mobile device.
We may still contact you through email where you have opted out of direct marketing with service communications, including, but not limited to, correspondence providing information about service interruption and delivery safety.
We conduct fraud checks on all customers. Where we believe there may be fraudulent activity we may block you from hiring and/or working and using our Sites.
We undertake fraud checks on all customers because this is necessary for us to perform our contracted services to customers, by ensuring that the services we (and all our partners) provide are duly paid for, and also so that individuals themselves are protected from fraudulent transactions on their cards.
Given the volumes of customers we deal with, we use automated systems including a third party fraud detection providers, which may analyse your hire data in order to make automated decisions as to whether or not we will accept an hire. We find this is a fairer, more accurate and more efficient way of conducting fraud checks since human checks would simply not be possible in the timeframes and given the volumes of customers that we deal with.
The checks and decisions that are made look at various components including known industry indicators of fraud which our expert fraud detection providers makes available to us, as well as fraud patterns we have detected on our Sites. When combined, these generate an automated score indicating the likelihood of a fraudulent transaction. If our systems indicate a high score for you, then we may decline an order or even block you from our services. The specific fraud indicators are dynamic so will change depending on what types of fraud are being detected in the wider world, country and our Sites at any particular time.
You have certain rights in respect of this activity - please see the Your Rights section below for more information. Our fraud detection is in place to protect all of our customers as well as My Workerz . You have the right to contest any fraud decision made about you and to be given more information about why any such decision was made by contacting us using the Contact Details above.
We will not retain your information for any longer than we think is necessary.
Information that we collect will be retained for as long as needed to fulfil the purposes outlined in the Use of Your Information section above, in line with our legitimate interest or for a period specifically required by applicable regulations or laws, such as retaining the information for regulatory reporting purposes.
When determining the relevant retention periods, we will take into account factors including:
Otherwise, we securely erase your information where we no longer require your information for the purposes collected.
The information we collect about you will be transferred to and stored on our servers. We are very careful and transparent about who else your information is shared with.
We share your information with other My Workerz group companies only where necessary for the purposes set out in the Use of Your Information section above. We share your information with third party service providers which provide services on our behalf. The types of third party service providers whom we share your information with include for example:
My Workerz also shares your information when we promote a programme or offer a service or product in conjunction with a third-party business partner. We will share your information with that partner to assist in marketing or to provide the associated product or service. In most of those cases, the programme or offer will include the name of the third-party business partner, either alone or with ours. An example of such a business partner relationship would be a partner that we partner with for providing services.
If you submit comments and feedback regarding the Sites, services, and our partners we may share such comments and feedback with our partners. In addition we may share health information about you with our partners where you volunteer and consent to this.
If our business enters into a joint venture with, purchases or is sold to or merged with another business entity, your information may be disclosed or transferred to the target company, our new business partners or owners or their advisors.
We may also share your information:
International transfers of data:
Please contact us using the Contact Details above if you want further information on the countries to which personal data may be transferred and the specific mechanism used by us when transferring your personal data out of the UK or the EEA.
We adopt robust technologies and policies to ensure the personal information we hold about you is suitably protected.
We take steps to protect your information from unauthorised access and against unlawful processing, accidental loss, destruction and damage.
Where you have chosen a password that allows you to access certain parts of the Sites, you are responsible for keeping this password confidential. We advise you not to share your password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will take steps to protect your information, we cannot guarantee the security of your data transmitted to the Sites; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
Subject to applicable law, you may have a number of rights concerning the data we hold about you. If you wish to exercise any of these rights, please contact our administration team by using the Contact Details set out above.
For additional information on your rights see the Information Commissioner’s Office website at https://ico.org.uk/your-data-matters/ .
The right to be informed.You have the right to be provided with clear, transparent and easily understandable information about how we use your information and your rights. This is why we’re providing you with the information in this policy.
The right of access.You have the right to obtain access to your information (if we’re processing it). This will enable you, for example, to check that we’re using your information in accordance with data protection law. If you wish to access the information we hold about you in this way, please get in touch (see Contact Details).
The right to rectification.You are entitled to have your information corrected if it is inaccurate or incomplete. You can request that we rectify any errors in information that we hold by contacting us (see Contact Details).
The right to erasure.This is also known as 'the right to be forgotten' and, in simple terms, enables you to request the deletion or removal of certain of the information that we hold about you by contacting us (see Contact Details). This right is not absolute and only applies in certain circumstances.
The right to restrict processing.You have rights to 'block' or 'suppress' further use of your information in certain circumstances. When processing is restricted, we can still store your information, but will not use it further.
The right to data portabilityYou have the right to obtain your personal information in an accessible and transferrable format so that you can re-use it for your own purposes across different service providers. This is not an absolute right however and there are exceptions. To learn more please get in touch (see Contact Details).
The right to lodge a complaint. You have the right to lodge a complaint about the way we handle or process your information with a competent data protection authority (see Complaints).
The right to withdraw consentIf you have given your consent to anything we do with your information (i.e. if we rely on consent as a legal basis for processing certain information), you have the right to withdraw that consent at any time. You can do this by contacting us (see Contact Details). Withdrawing consent will not, however, make unlawful our use of your information before you withdraw consent.
The right to object to processing. You have the right to object to certain types of processing, including processing for direct marketing and profiling. You can object by changing your marketing preferences, disabling cookies as set out in the Cookies and Marketing sections above or by getting in touch (see Contact Details). You also have the right not to be subject to a decision based solely on automated processing, such as in connection with our fraud checks. You can exercise this right by contesting the fraud decision made against you (see Automated Decision Making), or by getting in touch (see Contact Details).
If you’re not satisfied with our response to any complaint or believe our processing of your information does not comply with data protection law, you can make a complaint to the Information Commissioner’s Office (ICO) using the following details:
Address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
My Workerz Ltd, Kemp House, 160 City Road, London, EC1V 2NX, United Kingdom